hg99 Responsible Gaming — Your safety is our responsibility
hg99 believes entertainment is enjoyable only when it stays controlled and within healthy limits. Our safety tools keep you protected at all times.
Gaming is entertainment, not an addiction
With the right mindset and healthy habits, online gaming can be a fun experience.
At hg99, we always want every user to enjoy games in a safe environment. There is a big difference between playing games for entertainment and seeing gaming as a solution to financial problems. Our platform consistently discourages the latter.
Responsible gaming means staying aware of how much time and money you are spending, setting limits for yourself, and seeking help when needed. hg99 provides several effective tools and features to support you along the way.
Important: Gambling is not a solution to financial problems. If you feel gaming is having a negative impact on your life, seek help now and contact our support team.
For Adults Only
To open an account and play at hg99, you must be 21 years of age or older. Creating an account for minors is strictly prohibited on this platform. We follow a strict policy on age verification.
Our Safety Tools
hg99 provides the following tools to help you stay in control of your gaming experience.
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. This keeps your budget protected.
Time-Out Feature
If you feel the need to take a break, use the time-out option to temporarily pause your account for anywhere from 24 hours up to 30 days.
Self-Exclusion
If you want to take a long-term break, choose self-exclusion. Selecting this option will completely block access to your account for a set period of time.
Session Time Limit
Set a time limit for each gaming session. Once the set time has passed, you will be automatically logged out, which prevents spending excessive time.
Gaming History Review
You can view your complete gaming history and records of deposits and withdrawals at any time. hg99 stores all information to ensure full transparency.
Support & Guidance
If you feel there is a problem, do not delay — contact us via 24/7 live chat or email. Our team is always ready to assist you in both Bengali and English.
Signs of Problematic Gaming
If you notice the following signs in yourself, you should be alert to the possibility of gaming addiction. hg99 always puts your well-being first.
- Feeling the urge to spend money beyond your budget
- Playing repeatedly to recover losses ("chasing losses")
- Difficulty or restlessness when trying to stop gaming
- Hiding your gaming habits from family or friends
- Neglecting work, studies, or family responsibilities
- Taking loans or borrowing money from others for gaming
- Feeling mentally uncomfortable or irritable when not playing
The Golden Rules of Responsible Gaming
Follow these rules at all times if you want to enjoy playing at hg99.
Play for entertainment only
Do not think of gaming as a source of income. It is a recreational activity.
Set your budget first
Decide how much money you will spend before you start playing and stick to that limit.
Take regular breaks
Avoid long sessions — take breaks in between and engage in other activities.
Do not play under stress
Avoid gaming when you are angry, depressed, or under mental stress.
Track your time
Keep track of how much time you spend gaming. Set a session limit if needed.
How to Use the Safety Tools
After logging in to your account at hg99, you can easily manage these tools directly from your profile settings.
Deposit Limit: Go to the "Deposit Limit" option in account settings and set a daily, weekly, or monthly limit. Lowering the limit takes effect immediately; increasing the limit may require a cooling-off period.
Time-Out & Self-Exclusion: From the "Account Protection" section, choose time-out (short-term) or self-exclusion (long-term). Once an option is activated, it cannot be changed before the set period ends.
Age Verification: Age verification is mandatory when creating an account at hg99. Accounts belonging to users under 21 are permanently closed.
If you have trouble using any tool or cannot change the settings yourself, contact us via live chat — our team will guide you through every step.
Need help? We are here
If you feel gaming is becoming a problem for you or someone in your family, talk to us. The hg99 support team always provides assistance in a non-judgmental and compassionate way.
For more information about gaming addiction or if you need professional guidance, contact your government mental health services.
hg99's Commitment
To create a safe and healthy gaming environment, we follow the principles listed below.
Transparency
All game rules, terms and conditions, and statistics are presented clearly and in an easy-to-understand manner.
Fair Play
All games at hg99 follow fair play principles. There is no compromise on encryption and security measures.
Data Protection
Your personal and financial information is kept secure using SSL encryption and modern security technology.
Proactive Support
If signs of a problem are detected, hg99 may proactively reach out to the user to offer assistance.
Play safe, enjoy the fun
Your gaming experience at hg99 is always safe, transparent, and responsible. Use our safety tools and enjoy your favorite games.