hg99 Terms & Conditions

1. General Terms & Definitions

hg99 is an online gaming platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you and hg99. By accessing this platform, creating an account, or using any service, you are considered to have fully agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the hg99 platform.

Key Definitions

• "Platform" — hg99's website, mobile version, and all related digital services.
• "Player" / "User" — a person who uses the platform through a registered account at hg99.
• "Account" — the personal profile created through registration on the platform.
• "Bonus Funds" — funds provided under promotional offers, subject to usage conditions.
• "Real Money" — funds deposited by the player themselves.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before bonus funds can be withdrawn.

2. Eligibility & Account Registration

Age Limit & Eligibility

To open an account and play at hg99, you must be at least 21 years old. This platform is operated for those aged 21 and above only. Minors are strictly prohibited from opening an account or using the platform.

Account Registration Rules

• Each individual may operate only one account. If multiple accounts are found belonging to the same person, all of them will be closed.
• All information provided at registration must be true, accurate, and up to date.
• Multiple accounts operated by members of the same household, from the same IP address, or from the same device are not permitted.
• Provide your correct name, date of birth, and contact details at registration.
• hg99 reserves the right to conduct identity verification (KYC) at any time.

Identity Verification

For withdrawals or significant deposit amounts, hg99 may verify your identity, age, and source of funds. You may be asked to submit a national ID card, passport, or other documents if required. Withdrawals may be put on hold until verification is complete.

3. Account Security & Responsibility

It is your responsibility to keep your account login details completely confidential. Sharing your password with anyone or granting third parties access to your account is not allowed.

• You are personally responsible for all activity on your account.
• If you suspect unauthorized access, notify the hg99 support team immediately.
• Only the account holder may use the account — allowing anyone else to play is not permitted.
• Use a strong, unique password and change it regularly.
• After logging in from a public or shared device, make sure to fully log out of your session.

4. Deposit & Withdrawal Policy

Deposit

The following methods can be used to deposit funds at hg99: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• Minimum deposit amount: ৳200 (for each method).
• Information provided at the time of deposit must be correct — hg99 is not responsible for failed transactions caused by incorrect information.
• Only use payment methods registered in your own name. Deposits from third-party accounts are not permitted.
• The deposited amount should be credited to your account immediately — if it is not, please contact support.

Withdrawal

Withdrawal requests are generally processed within 5 to 30 minutes. The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held if identity verification (KYC) has not been completed.
• Winnings earned from bonus funds must meet the wagering requirement before withdrawal.
• If fraud or a rule violation is suspected, the withdrawal may be held until the investigation is complete.

5. Bonuses & Promotional Offers

Welcome Bonus

Players can receive a 200% welcome bonus on their first deposit at hg99, up to a maximum of ৳15,000.

• Example 1: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Example 2: Deposit ৳16,000 or more and receive the maximum bonus of ৳15,000 — total balance ৳31,000.

Wagering Requirement

A 15x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.

General Bonus Terms

• Bonus funds and real money are managed separately. Real money is always used first.
• Each bonus offer has its own validity period. Unused bonuses will be cancelled after expiry.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• hg99 reserves the right to modify, suspend, or cancel any bonus offer.
• Attempting to claim the same bonus more than once may result in the bonus being forfeited.
• Detailed terms for promotional offers will be stated on the relevant offer page.

VIP Program

hg99's VIP program has three tiers. Each tier provides a weekly cashback benefit:

• Bronze: up to 0.4% cashback per week.
• Silver: up to 0.8% cashback per week.
• Gold: up to 1.2% cashback per week.

Tier level is determined based on play volume and activity on the platform. Contact support for more details on VIP benefits.

6. Gameplay Rules

hg99 offers various types of games including slots, live casino, and sports betting. Each game category and specific game may have its own rules.

Sports Betting

• Betting markets and odds are subject to change. Once a bet is confirmed, it will be settled at those odds.
• If an event is cancelled or suspended, bets will be settled according to hg99's designated policy.
• If match fixing or unusual betting patterns are detected, the relevant bets will be voided.
• hg99 will not be responsible for network delays during live betting.

Casino Games

• All casino games are operated using a certified random number generator (RNG).
• If a game is interrupted due to a technical fault, the session will be re-evaluated.
• hg99 reserves the right to void winnings obtained by exploiting a software error.

Fair Play Policy

hg99 is committed to fair play. The use of bots, automation software, collusion, or any other unfair means is strictly prohibited and may result in account closure and forfeiture of winnings.

7. Prohibited Activities

The following activities are strictly prohibited on the hg99 platform:

• Using the platform for money laundering or transactions involving illegal funds.
• Operating an account under another person's identity.
• Creating multiple accounts to claim bonus benefits.
• Using bots, scripts, or any kind of automation tool.
• Exploiting any system bug or technical error.
• Colluding with other players to influence game outcomes.
• Attempting to interfere with the platform's security systems.
• Registering with false or misleading information.
• Using a third party's credit card or payment method.

8. Privacy & Data

hg99 is committed to protecting your personal information. Information provided at registration is stored using strict SSL encryption.

The purposes for which your data is used are as follows:

• To verify accounts and ensure security.
• To process transactions and prevent fraud.
• To improve service quality and provide a personalized experience.
• To comply with applicable legal obligations.

For more information, please read our Privacy Policy.

9. Account Suspension & Closure

hg99's Rights

hg99 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion of fraud or money laundering.
• Failure to verify identity or providing false information.
• Use of prohibited software or strategies.
• Instructions from regulatory bodies or legal authorities.

Player's Rights

You may request to close your account at any time through support. You will be given the opportunity to withdraw any valid balance before the account is closed (provided there is no ongoing investigation).

As part of responsible gaming, players may take a temporary or permanent break from their account themselves. Visit our Responsible Gaming page for more details.

10. Limitation of Liability

hg99 will not be held responsible for the following:

• Loss of a game session due to internet disconnection or a technical fault with your device.
• Delays or failures by third-party payment providers.
• Unexpected server maintenance or uptime interruptions.
• Losses arising from user negligence or sharing information with others.
• External events (war, natural disasters, cyber attacks) that are beyond hg99's control.

hg99 always strives to operate a safe and reliable platform. For any issues, our support team is available 24/7 to assist you.

11. Terms and Conditions Changes

hg99 reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, an effort will be made to notify players via email or through a notice on the platform.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms and conditions. The latest terms and conditions will always be available on this page.

You are requested to visit this page regularly for your own protection.

12. Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 — use the live chat option on the platform.
• Email: [email protected]
• Language: Support is provided in Bengali and English.

Other important pages on our site: Privacy Policy, Responsible Gaming, FAQ and About Us.