hg99's Privacy Policy
How your personal information is collected, stored, and kept secure — your privacy on the hg99 platform is our highest priority.
1. Introduction & Purpose of This Policy
hg99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains how information about you is collected, used, and protected when you use our platform through the hg99 website, mobile services, or any other digital channel.
This policy is consistent with applicable laws and regulations in Bangladesh. By using the hg99 platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this policy, please refrain from using our platform.
Important: hg99 reserves the right to change this Privacy Policy at any time. In the event of any significant change, we will endeavour to notify you through the platform.
2. Information We Collect
When you create an account on hg99, log in, or use any of our services, we may collect the following types of information:
2.1 Information You Provide Directly
Information you provide to us yourself includes:
- Full name, date of birth, and national identity card details
- Email address, mobile number, and contact address
- Account login credentials (username and password)
- Financial transaction details (deposits, withdrawals, and payment methods)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and device model
- Browsing history on the platform and gameplay data
- Login time and session information
- Information obtained from cookies and similar tracking technologies
| Data Type | Purpose | Retention Period |
|---|---|---|
| Identity document information | Identity verification and security | While account is active + period required by law |
| Financial transaction information | Payment processing and fraud prevention | Minimum 5 years (statutory requirement) |
| Gaming history | Responsible gaming monitoring | 2 years after account closure |
| Logs and technical data | Security and platform improvement | Up to 12 months |
3. Use of Information & Purpose
hg99 uses collected information only for specific and lawful purposes. We never sell your information or share it with unauthorised third parties. Your information is used for the following purposes:
Account Management
Your information is used to handle registration, login, identity verification, and account security.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support
To resolve your issues and provide assistance via 24/7 live chat and email.
Security & Fraud Prevention
To detect and prevent unauthorised access, fraud, and cyber threats.
Information may also be used to improve platform functionality, ensure responsible gaming, and comply with applicable laws.
4. Information Sharing & Third Parties
hg99 never sells your personal information under any circumstances. However, information may be shared in specific situations as needed to provide our services:
4.1 Authorised Third Parties
Payment processors (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure providers, and security verification service providers are our authorised partners. They receive only the minimum amount of information required and are bound by contract to protect your privacy.
4.2 Legal Obligations
It is our legal obligation to provide information in response to a valid order or request from Bangladesh courts, regulatory bodies, or law enforcement authorities. In such cases, sharing information is beyond our control and is done due to legal obligation.
Commitment: hg99 never sells or transfers your information to third parties for advertising or any other commercial purpose.
5. Cookies & Similar Technologies
The hg99 platform uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality.
5.1 Cookies We Use
- Essential Cookies: Necessary for the basic functioning of the platform — login sessions, security tokens, and so on.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To analyse platform usage patterns and improve service quality.
5.2 Cookie Controls
You can disable cookies through your browser settings. However, this may limit some features of the platform. Disabling essential cookies may disrupt login or other core functionality.
6. Data Security Measures
hg99 adopts industry-standard technical and administrative measures to protect your information. Our security framework includes:
- SSL encryption technology — all data is encrypted in transit.
- Encryption at Rest — information is stored in encrypted form in the database.
- Two-Factor Authentication feature.
- Regular security audits and vulnerability assessments.
- Unauthorised access detection and prevention systems.
- Strict data access policies and training for staff.
We are committed to ensuring fair play and a safe environment. However, data transmission over the internet is never entirely risk-free — we work continuously to provide the highest possible level of protection.
7. Your Rights & Options
As a user of hg99, you have certain important rights over your own information. We respect these rights:
Right to Access
You can request to view the information stored in your account.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request deletion of your information.
Right to Restrict Processing
In certain cases, you can request a temporary restriction on the processing of your information.
Right to Data Portability
You can request a copy of your information in a specified format.
Right to Object
You can object to certain types of processing of your information.
To exercise any of the above rights, contact us directly. We will process your request in a timely manner.
8. Protection of Minors
hg99 strictly does not provide services to anyone under the age of 21. This platform is for users aged 21 and above only. We take active measures to prevent minors from registering.
If we have reason to believe that a minor has created an account, we will immediately suspend that account and securely delete any information collected.
If you believe a minor is using hg99, please notify our customer support.
9. Third-Party Services & Payment Gateways
hg99 works with bKash, Nagad, Rocket, Upay, and various bank transfer services for payments on the platform. These third-party payment service providers have their own privacy policies.
Some of your information is shared with these service providers during transactions. Their policies apply to that information. hg99 is not responsible for the privacy practices of these third parties, but we only work with trusted and secure partners.
Advice: Before using any payment method, you should read that service's own privacy policy.
10. Changes to This Policy
hg99 reserves the right to update this Privacy Policy at any time. If there are significant changes to the policy, we will notify you via a notice on the platform or to your registered email address.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. It is therefore recommended that you review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact the hg99 customer support team:
- Live Chat: Available 24/7
- Email: [email protected]
We provide support in both Bengali and English. We aim to respond to your request as quickly as possible after receiving it.
Want to know more?
Find out more about hg99's terms and conditions and responsible gaming policy.